Support
Share feedback
Help us improve SBOM Observer by sharing your feedback.
We'd love to hear from you! Your feedback helps us improve SBOM Observer and build features that matter to your organization.
How to Share Feedback
Send your feedback, feature requests, bug reports, or suggestions to:
Include as much detail as possible - what you were trying to do, what you expected to happen, and what happened instead.
Feedback Topics
We welcome feedback on:
- Feature requests - New capabilities or improvements
- User experience - How easy (or hard) things are to use
- Performance - Speed, reliability, or resource usage
- Integrations - Connecting SBOM Observer with your tools
- Documentation - Clarity or completeness of our guides
- Deployment - Installation, configuration, or operational issues
What to Include
To help us respond quickly, please include:
- Subject line - Brief summary of your feedback
- Description - Detailed explanation
- Environment - SaaS, on-premise, or air-gapped deployment
- Steps to reproduce (if reporting a bug)
- Contact information - How to reach you
Response Times
Our support team typically responds within 24-48 hours during business hours.
Other Ways to Get Help
- Contact Us - For sales, partnerships, or general inquiries
- FAQ - Common questions and answers
- Documentation - Guides and references